First-time customer? Enjoy up to $25 OFF your appliance repair — call today!

Services We Offer

Expert appliance repair services for all major brands, ensuring fast, reliable fixes to keep your home running smoothly.

Simple and hassle-free repair process

Our certified technicians offer same-day appliance repair in Los Angeles to ensure your appliances are running smoothly as quickly as possible.

Book your repair

Choose the service you need and schedule your repair online or over the phone.

01

Drop off or schedule pickup

Bring your device to one of our locations or schedule a free pickup schedule a free pickup.

02

We diagnose & repair

Our certified technicians perform a full diagnostic to identify the issue and provide a solution.

03

reliablesubzerorepair.com Terms and Conditions of Use

TERMS AND CONDITIONS OF USE

Company Name: Reliable Sub-Zero Repair, LLC Location: 1150 Alpha Drive, Alpharetta, GA 30005
Effective Date: 14 May 2026 Last Updated: 14 May 2026

By accessing or using this website, web page, client portal, mobile application, or any related content, functionality, services, emails, text messages, posts, or other electronic communications (collectively, the “Site”), or by requesting or receiving services from Reliable Sub-Zero Repair (“Company,” “we,” “us,” or “our”), you agree to be bound by these Terms and Conditions of Use (“Terms”), our Privacy Policy, and all applicable laws and regulations.

If you do not agree to these Terms, you must not access or use the Site or services.

1. Ownership & Intellectual Property

The Site and all contents, features, and functionality, including information, software, text, images, video, audio, and design, are owned by Reliable Sub-Zero Repair, its licensors, or content providers and are protected by U.S. and international intellectual property laws.

We reserve the right to withdraw or amend the Site or any services without notice. We are not liable if any part of the Site is unavailable.

2. Use License

Permission to use the Site is granted as a limited, non-exclusive, non-transferable license. This license automatically terminates if you violate these Terms and may be terminated by Reliable Sub-Zero Repair at any time.

You may not:

modify or copy materials
use materials for commercial or public display
decompile or reverse engineer software
engage in scraping, data mining, or harvesting
remove proprietary notices
transfer or mirror materials on another server

3. Posting Content

“Content” includes text, images, video, audio, comments, reviews, testimonials, or feedback you submit.

By posting Content publicly or providing it to us in any form (including through review platforms, social media tags, or direct messages), you grant Reliable Sub-Zero Repair a worldwide, perpetual, irrevocable, royalty-free, sublicensable, transferable license to use, reproduce, modify, adapt, publish, translate, distribute, and display such Content in any media now known or later developed.

Content must not infringe third-party rights, contain confidential information of others, or violate laws. We may remove Content at any time without notice.

4. Services & Appointments

By requesting services, you confirm you are the owner of the appliance and property, or are authorized to act on the owner’s behalf, and you grant our technicians access to the service area. Appointment times are estimates and may change due to operational conditions, traffic, parts availability, or prior job complexity.

We make commercially reasonable efforts to arrive within the scheduled window but do not guarantee arrival at a specific time.

5. Diagnostic & Service Fees

A diagnostic fee, trip fee, or service call fee may apply to each appointment and is payable whether or not you choose to proceed with the recommended repair. Current fee amounts will be disclosed at the time of scheduling.

If you authorize repair work after diagnosis, the diagnostic fee may be applied toward the total repair cost at our discretion.

6. Estimates, Authorization & Pricing

Before performing repair work beyond diagnosis, our technician will provide an estimate of parts and labor. By authorizing the work (verbally, in writing, electronically, or by signing a work order), you agree to pay the quoted amount.

Final pricing may vary if:

additional issues are discovered during the repair
additional parts are required
the scope of work changes with your approval

You will be notified of any material change before additional charges are incurred. Pricing is exclusive of applicable taxes.

7. Payments

Payment is due in full at the time of service unless otherwise agreed in writing. We accept the payment methods disclosed at the time of service.

Non-payment may result in:

service refusal or suspension
collection actions and reporting to credit bureaus
reasonable attorneys’ fees, court costs, and collection costs

Returned payments may be subject to a returned-payment fee, and unpaid balances may accrue interest at the maximum rate allowed by Georgia law.

8. Parts Policy

Unless otherwise specified, we use new, OEM (original equipment manufacturer), or OEM-equivalent parts. Used, refurbished, or customer-supplied parts may be installed only at the customer’s request and are not covered by our workmanship warranty.

Removed defective parts become the property of Reliable Sub-Zero Repair unless you request their return at the time of service.

9. Communications Consent (Calls, SMS & Email)

By providing your phone number and contact information to Reliable Sub-Zero Repair, you expressly consent and agree that Reliable Sub-Zero Repair may contact you at the phone number(s) and email address(es) you provide using:

live and automated telephone calls (including pre-recorded or artificial voice messages)
text messages (SMS) and multimedia messages (MMS)
email
push notifications and in-app messages

Purposes of communications include, but are not limited to:

appointment scheduling, confirmations, reminders, and changes
service updates and “technician on the way” notifications
diagnostic findings, estimates, and approval requests
invoicing, payment receipts, and collection
warranty follow-up and quality assurance
customer support
service reminders, satisfaction surveys, and review requests
promotional offers, discounts, and marketing communications

Disclosures (TCPA / E-SIGN Act):

Messages are sent only by Reliable Sub-Zero Repair; we do not share your phone number with third-party advertisers.
Communications may be delivered using automated technology, including autodialers.
Message frequency varies based on your interactions with us.
Message and data rates may apply through your wireless carrier.
Carriers are not liable for delayed or undelivered messages.
Consent to receive marketing communications is not a condition of purchasing any goods or services from us.

Opt-out and help:

Reply STOP to any marketing text to unsubscribe from marketing texts.
Reply HELP for assistance, or contact us using the information in Section 28.
You may unsubscribe from marketing emails using the link in any marketing email.
You may request removal from calling lists by contacting us directly.

Even after opting out of marketing messages, you may continue to receive transactional and service-related messages necessary to complete or follow up on a service you requested. Your consent is documented electronically and retained in accordance with the Electronic Signatures in Global and National Commerce Act (E-SIGN).

10. Recording of Calls

Telephone calls to or from Reliable Sub-Zero Repair may be monitored or recorded for quality assurance, training, dispute resolution, and compliance purposes. By continuing the call after this disclosure (provided verbally or in writing), you consent to such recording. Georgia is a one-party consent state under O.C.G.A. § 16-11-62.

11. Service Documentation, Photos, Videos & Media Use

11.1 Documentation

By requesting or receiving services from Reliable Sub-Zero Repair, you acknowledge and agree that our technicians, employees, and authorized representatives may capture photographs, video recordings, audio recordings, and other media of the appliance(s), parts, work areas, model and serial numbers, and surrounding service areas before, during, and after the service.

11.2 Authorized Uses

You agree that Reliable Sub-Zero Repair may use, reproduce, modify, edit, publish, distribute, display, and transmit such media for any lawful business purpose, including but not limited to:

documentation of the work performed
quality control and internal review
technician training and performance evaluation
warranty claims and dispute resolution
insurance, regulatory, and compliance purposes
internal and external reporting
marketing, advertising, public relations, and promotional materials
the Company website, social media accounts (Facebook, Instagram, TikTok, YouTube, X, LinkedIn, and similar), online listings, search advertising, and printed materials
before-and-after comparisons and case studies
AI-assisted training and automated quality review

11.3 Grant of Rights

You grant Reliable Sub-Zero Repair a non-exclusive, royalty-free, fully paid-up, perpetual, irrevocable, worldwide, sublicensable, and transferable right and license to use the media described above for the purposes listed in Section 11.2. You acknowledge that you will not receive any compensation, royalty, or other consideration for the use of such media.

11.4 Limitations on What We Capture

We make commercially reasonable efforts to limit media to the equipment and service-related areas and to avoid capturing:

recognizable faces of household members
minor children
personal documents, mail, or sensitive personal information
artwork, photographs, or other identifiable personal items

If a household member inadvertently appears in media used for marketing, we will, upon written request and reasonable verification, blur or remove the identifying features or remove the media from publicly accessible channels.

11.5 Property Address

We will not publicly publish your street address or full property address in marketing materials without your separate written consent. General references to neighborhood, city, or region (e.g., “Alpharetta, GA” or “North Atlanta metro”) may be used.

11.6 Opt-Out

If you do not wish to have media of your appliance or service area used for marketing or public-facing purposes, you must notify us in writing before the start of the service appointment at [email protected]. Opt-out requests do not affect our right to capture and retain media for documentation, warranty, training, insurance, and dispute-resolution purposes described in Section 11.2.

11.7 Release

You release Reliable Sub-Zero Repair, its officers, employees, contractors, and assigns from any and all claims, demands, or causes of action arising out of the authorized uses described in this Section 11, including any claim for invasion of privacy, right of publicity, defamation, or copyright infringement.

12. Reviews & Testimonials

If you provide a review, testimonial, rating, photograph, or written or video feedback to Reliable Sub-Zero Repair or post one publicly (including on Google, Yelp, Facebook, Nextdoor, the Better Business Bureau, or similar platforms), you grant Reliable Sub-Zero Repair the right to share, reproduce, and display that content across our marketing channels, with attribution to your first name and last initial only unless you consent in writing to additional identification.

13. Limitations on Service & Pre-Existing Conditions

Reliable Sub-Zero Repair is not responsible for:

pre-existing conditions, hidden defects, or latent failures
damage or failure of components not serviced by us
failures that become apparent during or after service due to age, wear, or unrelated issues
conditions caused by improper prior installation, modifications, or unauthorized repairs

Appliance systems may have multiple underlying issues. While we aim to diagnose accurately, additional repairs may be required, and we do not guarantee that one repair will resolve all symptoms.

14. Refrigerant, Sealed Systems & Hazardous Materials

Repairs involving refrigerants, sealed systems, gas lines, or other hazardous materials are performed in compliance with applicable EPA Section 608 regulations and Georgia law. You acknowledge that:

sealed-system repairs may not fully restore original performance on aging units
refrigerant disposal and recovery fees may apply
we are not liable for damage resulting from undisclosed prior tampering with sealed systems, refrigerant charges, or refrigerant types

15. Smart Appliances & Connected Data

If your appliance is connected to Wi-Fi, a mobile app, or another network, we may temporarily disconnect or reset the appliance during service. You are responsible for re-pairing the appliance with your network and account credentials after the repair. We do not store, access, or copy data from your connected appliance beyond what is necessary to perform the requested service.

16. Customer Preparation & Property Access

You agree to:

provide safe and unobstructed access to the appliance and service area
secure pets in a separate room during the technician’s visit
ensure children are supervised and away from the work area
disclose any known hazards (mold, asbestos, pest infestation, structural issues, electrical defects)
remove perishable contents from refrigerators or freezers prior to certain repairs, when requested
have an adult (18+) present for the duration of the appointment

We are not liable for damage resulting from:

unsafe working conditions
undisclosed hazards
improper prior installations
code violations or non-compliant modifications
inability to access the appliance due to obstructions

Technicians reserve the right to refuse, pause, or terminate service if conditions are unsafe, abusive, or otherwise unreasonable.

17. Cancellation, Rescheduling & Trip Fee Policy

Cancellations or rescheduling with less than 24 hours’ notice may be subject to a cancellation or trip fee.

If a technician is dispatched and one of the following occurs, a service fee may still apply:

no one is present to grant access
the technician is denied access or asked to leave
the appliance is not at the service address
unsafe conditions prevent the work from being performed

18. Workmanship Warranty

Subject to the exclusions below, Reliable Sub-Zero Repair warrants:

Labor / workmanship: 90 days from the date of completed service
Parts installed by us: the lesser of the manufacturer’s parts warranty or 90 days from installation

This warranty applies only to:

the specific repair performed
the specific component(s) replaced
the original customer at the original service address
appliances used in normal, single-family residential settings

This warranty does NOT cover:

customer-supplied parts
damage from misuse, abuse, accident, power surge, flood, fire, or acts of God
normal wear and tear or consumable items
repairs or modifications made by unauthorized persons after our service
pre-existing conditions or unrelated failures
commercial, rental, or shared-use environments unless agreed in writing
cosmetic damage that does not affect appliance function

To make a warranty claim, you must contact us within the warranty period using the information in Section 28 and provide proof of the original service. Our sole obligation under this warranty is, at our option, to re-perform the labor or replace the failed part. No refunds, replacements of the appliance, or compensation for incidental or consequential damages are provided under this warranty.

19. Disclaimer of Warranties

EXCEPT FOR THE LIMITED WORKMANSHIP WARRANTY IN SECTION 18, THE SITE, SERVICES, AND MATERIALS ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND.

TO THE FULLEST EXTENT PERMITTED BY LAW, RELIABLE SUB-ZERO REPAIR DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE IS FREE FROM HARMFUL CODE, AND YOU ARE RESPONSIBLE FOR YOUR OWN SAFEGUARDS.

This Section does not waive any non-disclaimable rights you may have under Georgia law, including those under O.C.G.A. § 11-2-314 and § 11-2-315.

20. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, RELIABLE SUB-ZERO REPAIR, ITS AFFILIATES, LICENSORS, SERVICE PROVIDERS, OFFICERS, EMPLOYEES, CONTRACTORS, AND AGENTS ARE NOT LIABLE FOR ANY:

INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES
LOSS OF PROFITS, REVENUE, BUSINESS, OR DATA
LOSS OR SPOILAGE OF FOOD, MEDICATION, OR OTHER CONTENTS OF A REFRIGERATOR, FREEZER, OR WINE STORAGE UNIT
WATER DAMAGE, FLOODING, MOLD, OR PROPERTY DAMAGE RESULTING FROM APPLIANCE FAILURE BEFORE, DURING, OR AFTER SERVICE
ELECTRICAL DAMAGE, FIRE, OR DAMAGE TO CONNECTED PROPERTY
LOSS OF USE OR INCONVENIENCE

Our total aggregate liability for any claim arising out of or related to the Site, the Services, or these Terms shall not exceed the greater of (a) the amount paid by you to Reliable Sub-Zero Repair for the specific service giving rise to the claim, or (b) $500.

These limitations apply regardless of the legal theory (contract, tort, negligence, strict liability, or otherwise) and even if we have been advised of the possibility of such damages. Some jurisdictions do not allow certain limitations, in which case our liability is limited to the maximum extent permitted by law.

21. Indemnification

You agree to defend, indemnify, and hold harmless Reliable Sub-Zero Repair and its affiliates, officers, employees, contractors, and agents from any claims, damages, losses, liabilities, costs, or expenses (including reasonable attorneys’ fees) arising from:

your violation of these Terms
your misuse of the Site or services
your violation of any law or third-party right
undisclosed hazards or conditions at the service location
inaccurate information you provide to us

22. Revisions & Accuracy

Site materials may contain errors. Reliable Sub-Zero Repair may make changes at any time without notice and does not commit to updating materials.

23. Third-Party Links & Services

Links to third-party websites are provided for convenience only. Reliable Sub-Zero Repair does not control or endorse third-party content. If we use a third-party SMS or messaging platform, your participation may also be subject to that provider’s own terms, including provisions for opt-in, opt-out, frequency, fees, privacy, arbitration, and dispute resolution.

24. Governing Law, Venue & Dispute Resolution

These Terms are governed by the laws of the State of Georgia, without regard to conflict-of-law principles.

Informal Resolution. Before initiating any formal proceeding, the parties agree to attempt to resolve disputes informally by contacting Reliable Sub-Zero Repair in writing.

Binding Arbitration. If informal resolution fails, any dispute arising out of or relating to these Terms or the services shall be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, in Fulton County, Georgia, or another mutually agreed location. Judgment on the award may be entered in any court of competent jurisdiction.

Class Action Waiver. You and Reliable Sub-Zero Repair agree that any dispute will be brought in your individual capacity only, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate claims and may not preside over any form of representative proceeding.

Exceptions. Either party may bring a small-claims-court action, and either party may seek injunctive relief in court to protect intellectual property rights, without waiving arbitration of other claims.

Limitation of Actions. Any claim arising out of these Terms or the services must be brought within one (1) year after the cause of action accrues, or be forever barred, except where applicable law prohibits such a limitation.

25. Force Majeure

Reliable Sub-Zero Repair is not liable for any delay or failure to perform resulting from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, severe weather, public health emergencies, pandemics, war, terrorism, civil unrest, labor disputes, government action, utility failures, supply-chain disruptions, parts shortages, or internet/telecommunications outages.

26. General Provisions

Modifications. Reliable Sub-Zero Repair may revise these Terms at any time. Continued use of the Site or services after changes are posted constitutes acceptance of the updated Terms.
Entire Agreement. These Terms, together with our Privacy Policy and any signed work orders or invoices, constitute the entire agreement between you and Reliable Sub-Zero Repair, LLC and supersede all prior oral or written agreements.
Severability. If any provision is held invalid or unenforceable, the remaining provisions remain in full force and effect.
No Waiver. Failure to enforce any provision is not a waiver of our right to do so later.
Assignment. You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
Survival. Sections that by their nature should survive termination (including Sections 11, 19, 20, 21, and 24) survive.
Headings. Headings are for convenience only and do not affect interpretation.
Notices. Legal notices to Reliable Sub-Zero Repair must be sent in writing to the address in Section 28. Notices to you may be sent to the email or address you provided.

27. Compliance with Georgia Law

Reliable Sub-Zero Repair operates in compliance with all applicable federal, state, and local laws, including the laws of the State of Georgia and applicable regulations in Alpharetta, Fulton County, and the greater Atlanta metropolitan area.

Nothing in these Terms limits any non-waivable rights granted to consumers under Georgia law, including under the Georgia Fair Business Practices Act (O.C.G.A. § 10-1-390 et seq.) and the Uniform Commercial Code as adopted in Georgia.

28. Contact Information

For questions, warranty claims, opt-out requests, or communications preferences, contact us at:

Reliable Sub-Zero Repair, LLC 📍 1150 Alpha Drive, Alpharetta, GA 30005 📞 Phone: (470) 468-2366 📧 Email: [email protected] 🌐 Website: https://reliablesubzerorepair.com

For SMS assistance, reply HELP to any message you receive, or STOP to opt out of marketing texts.

Services We Offer

Simple and hassle-free repair process

TERMS AND CONDITIONS OF USE

1. Ownership & Intellectual Property

2. Use License

3. Posting Content

4. Services & Appointments

5. Diagnostic & Service Fees

6. Estimates, Authorization & Pricing

7. Payments

8. Parts Policy

9. Communications Consent (Calls, SMS & Email)

10. Recording of Calls

11. Service Documentation, Photos, Videos & Media Use

11.1 Documentation

11.2 Authorized Uses

11.3 Grant of Rights

11.4 Limitations on What We Capture

11.5 Property Address

11.6 Opt-Out

11.7 Release

12. Reviews & Testimonials

13. Limitations on Service & Pre-Existing Conditions

14. Refrigerant, Sealed Systems & Hazardous Materials

15. Smart Appliances & Connected Data

16. Customer Preparation & Property Access

17. Cancellation, Rescheduling & Trip Fee Policy

18. Workmanship Warranty

19. Disclaimer of Warranties

20. Limitation of Liability

21. Indemnification

22. Revisions & Accuracy

23. Third-Party Links & Services

24. Governing Law, Venue & Dispute Resolution

25. Force Majeure

26. General Provisions

27. Compliance with Georgia Law

28. Contact Information

PRIVACY POLICY

1. Personal Information We Collect

2. How We Use Your Information

3. Communications (Calls, SMS & Email)

4. Photos & Service Documentation

5. Sources of Information

6. Sharing of Personal Information

7. Business Transfers

8. Cookies & Tracking Technologies

9. Do Not Track & Global Privacy Control

10. Session Replay Technology

11. Chatbot Technology

12. Advertising & Online Tracking

13. Managing Your Preferences

14. Your Privacy Rights

15. Sale or Sharing of Personal Information

16. Sensitive Personal Information

17. Data Retention

18. Data Security

19. Data Breach Notification

20. Aggregated & De-Identified Data

21. Third-Party Links

22. Children’s Privacy

23. International Data Processing

24. Disclaimer

25. Changes to This Privacy Policy

26. Access, Correction & Requests

27. Contact & Official Correspondence